Returns, refunds & cancellation

1. 1

   Tell us you are cancelling

   Within 14 days of receiving your order: use the cancellation button on your order page, email support@compelgroup.co.uk with your order number, or send the model form below. No reason needed.

2. 2

   Send it back

   Within 14 days of telling us. Email us before sending anything back and we reply with the returns address and a returns reference. For change-of-mind returns you pay the return postage; for faulty or incorrect items we cover it.

3. 3

   Get your refund

   Everything you paid, including the original standard delivery charge, back to your original payment method. Usually within 3-5 business days of the parcel arriving, and never later than 14 days after we receive it or your proof of sending it.

Signed in? Open the order from the Orders page in your account and use the cancellation button. Checked out as a guest? Use the link in your order confirmation email, or just email us.

Right to cancel. You have the right to cancel this contract within 14 days without giving any reason. The cancellation period ends 14 days after the day you, or someone you name other than the carrier, receive the goods. If the goods in one order arrive in separate parcels, it ends 14 days after the last one arrives. Sale and discounted items are included.

How to cancel. Tell us with a clear statement, by email to support@compelgroup.co.uk, by letter to SIA Behind, Brivibas gatve 432 k-2 - 57, Riga, LV-1024, Latvia, or with the cancellation button on your order page. You can use the model cancellation form below, but you do not have to. It is enough to send your notice before the cancellation period ends.

Refund. If you cancel, we refund all payments received from you, including the cost of standard delivery (not any extra cost of a more expensive delivery option you chose), without undue delay and no later than 14 days after the day we receive the goods back or you give us evidence that you sent them, whichever is earlier. We use the same payment method you used, and you pay no fee for the refund.

Returning the goods. Send the goods back without undue delay and no later than 14 days after you tell us you are cancelling. Email us before sending anything back and we reply with the returns address and a returns reference. You pay the direct cost of returning the goods. You are only responsible for any loss in value caused by handling the goods beyond what is needed to check what they are, their characteristics and how they work.

Faulty or wrong items. This does not affect your legal rights: if an item is faulty, damaged or not as described, we cover the return cost and you can ask for a repair, replacement or refund.

Exceptions required by law (the right to cancel does not apply to):

• Items made to your specification or clearly personalised for you.
• Sealed items that are not suitable for return for health protection or hygiene reasons once you have unsealed them.
• Sealed audio, video or software that you have unsealed.

You can use this form to cancel, but you do not have to: any clear message works. Copy it into an email to support@compelgroup.co.uk, or send it by post to SIA Behind, trading as Compel Group, Brivibas gatve 432 k-2 - 57, Riga, LV-1024, Latvia.

To: SIA Behind (trading as Compel Group), Brivibas gatve 432 k-2 - 57, Riga, LV-1024, Latvia, support@compelgroup.co.uk
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]:
Ordered on [*] / received on [*]:
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:
[*] Delete as appropriate.

We refund everything you paid for the cancelled goods to your original payment method, in the currency you paid in. If you cancel the whole order we also refund the standard delivery charge. The refund is usually made within 3-5 business days of the return arriving and never later than 14 days after we receive the goods back or your proof of sending them, whichever is earlier. If you cancel before your order ships, we refund within 14 days of your message.

If an item arrives faulty, damaged in transit or we sent the wrong product, contact us within a reasonable time of delivery. We will arrange a replacement or full refund and cover the cost of returning it. Photos of the issue help us sort it out faster. These rights come from consumer law (in the UK, the Consumer Rights Act 2015) and are separate from the 14-day right to cancel.

Email us before sending anything back and we reply with the returns address and a returns reference. Use a tracked service and keep the receipt until the refund lands: it also counts as your proof of sending.

The seller is SIA Behind, trading as Compel Group, Brivibas gatve 432 k-2 - 57, Riga, LV-1024, Latvia. Reg. no. 40203718836 · EU VAT no. LV40203718836. Nothing on this page limits your statutory rights.