Returns & refunds
Changed your mind or something not right? Here is exactly how returns work and what is covered.
14-day window
Request a return within 14 days of delivery. Items must be unused, resaleable and in original packaging.
Faulty items always covered
Damaged, faulty or not as described? We put it right at our cost: replacement or full refund, return postage included.
Sale items are final
Discounted, sale and clearance items cannot be returned for change of mind. Statutory rights for faulty goods are unaffected.
How a return works
- 1
Start your return
Open the Orders page in your account, or contact us with your order number. Tell us which items and why.
- 2
Send it back
We confirm the return and how to ship it. For change-of-mind returns the customer covers return postage; for faulty or incorrect items we cover it.
- 3
Get your refund
Once the item reaches us and passes a quick check, we refund to your original payment method, usually within 3-5 business days.
Ready now? Start from the Orders page in your account.
What you can return
Most unused items in their original, undamaged packaging can be returned within 14 days of delivery. Please include all parts, accessories and free items that came with the product. We may reduce a refund to reflect any loss in value from handling beyond what is needed to check the item.
What cannot be returned:
- Sale, clearance and discounted items - these are final sale.
- Items that have been used, fitted, modified or are no longer resaleable.
- Products returned without their original packaging or missing parts.
- Made-to-order or special-order items, unless faulty.
None of this affects your legal rights if an item is faulty, damaged or not as described - those are always covered.
Refunds
Once we receive and check your return, we refund to your original payment method, usually within 3-5 business days. Original shipping charges are non-refundable on change-of-mind returns. If your order qualified for free shipping and a return drops it below the threshold, the original outbound shipping cost may be deducted from the refund.
Faulty, damaged or wrong items
If an item arrives faulty, damaged in transit or we sent the wrong product, contact us within a reasonable time of delivery. We will arrange a replacement or full refund and cover the cost of returning it. Photos of the issue help us sort it out faster.
Common questions
How long do I have to return something?
14 days from delivery to request a return. Items must be unused, in resaleable condition and in their original packaging with all parts and accessories.
Can I return a sale or clearance item?
No, sale, clearance and discounted items are final sale and cannot be returned for change of mind. If a sale item arrives faulty or incorrect, that is always covered.
Who pays return shipping?
For change-of-mind returns, you cover the return postage. If the item is faulty, damaged or not what you ordered, we cover it.
How fast is the refund?
Once we receive and check the item, the refund goes back to your original payment method, usually within 3-5 business days. Your bank may take another day or two to show it.
My item arrived faulty or damaged. What do I do?
Contact us within a reasonable time of delivery with your order number, and photos if you can. We arrange a replacement or a full refund and cover the return cost.
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