Returns & refunds

1. 1

   Start your return

   Open the Orders page in your account, or contact us with your order number. Tell us which items and why.

2. 2

   Send it back

   We confirm the return and how to ship it. For change-of-mind returns the customer covers return postage; for faulty or incorrect items we cover it.

3. 3

   Get your refund

   Once the item reaches us and passes a quick check, we refund to your original payment method, usually within 3-5 business days.

Ready now? Start from the Orders page in your account.

Most unused items in their original, undamaged packaging can be returned within 14 days of delivery. Please include all parts, accessories and free items that came with the product. We may reduce a refund to reflect any loss in value from handling beyond what is needed to check the item.

What cannot be returned:

• Sale, clearance and discounted items - these are final sale.
• Items that have been used, fitted, modified or are no longer resaleable.
• Products returned without their original packaging or missing parts.
• Made-to-order or special-order items, unless faulty.

None of this affects your legal rights if an item is faulty, damaged or not as described - those are always covered.

Once we receive and check your return, we refund to your original payment method, usually within 3-5 business days. Original shipping charges are non-refundable on change-of-mind returns. If your order qualified for free shipping and a return drops it below the threshold, the original outbound shipping cost may be deducted from the refund.

If an item arrives faulty, damaged in transit or we sent the wrong product, contact us within a reasonable time of delivery. We will arrange a replacement or full refund and cover the cost of returning it. Photos of the issue help us sort it out faster.

The same policy applies to UK customers, and this is how it works in practice. You have 14 days from the day your parcel is delivered to tell us you want to return an item. Email support@compelgroup.co.uk with your order number, or start from the Orders page in your account, and we reply with the returns address and a returns reference. Please do not post anything back before you have that reference; it is what lets us match the parcel to your refund.

• Change of mind: you pay the return postage, and we refund the item price to your original payment method within 3-5 business days of the parcel arriving and being checked. Original shipping is not refunded.
• Faulty, damaged or not as described: we cover the return postage and you choose a replacement or a full refund. Send photos with your first email so we can act on it straight away.
• Use a tracked service and keep the receipt until the refund lands. Refunds are made in the currency you paid in, at the amount you paid.

The seller is SIA Behind, registered in Latvia (Reg. No. 40203718836), trading as Compel Group. Nothing on this page limits the statutory rights UK consumers have when goods are faulty, damaged or not as described.