Orders & payments
Placing an order, changing it, cancelling it, and what happens after you hit checkout.
Guest checkout works
No account needed to order. Sign in if you want history, saved addresses and one-click returns.
VAT invoice, automatic
A VAT invoice is emailed the moment your order is paid. No need to ask for one.
Cancel before dispatch
Contact us fast and we'll try to stop an unshipped order. After that, returns have you covered.
Placing an order
Add what you need to the cart and go to checkout. You can pay as a guest or sign in; creating an account is instant if you want one.
Prices show in USD by default. Switch to GBP or EUR with the currency picker in the header, and we charge you in the currency you choose. Where VAT applies, it's added at checkout and shown clearly before you pay, so the total on the pay button is the total on your card.
Bulk price breaks and any running deals apply automatically in the cart. You never need a code for them.
After you order
You get an order confirmation by email straight away, and a VAT invoice as soon as payment clears. Most orders leave the warehouse within a day or two.
When your order ships, we email you a tracking number. You can follow it from the tracking page with your order number and email, or from the Orders page in your account.
Changing or cancelling an order
Orders move quickly, so speed matters. If your order hasn't shipped yet, contact us right away by chat or email with your order number and what you'd like changed: the address, an item, or a full cancellation. We'll do our best to catch it.
Once an order is on its way we can't recall or redirect it. You can return it after it arrives; you have 14 days from delivery. See the returns policy for what qualifies.
If something goes wrong
Damaged in transit, faulty, wrong item, or something missing from the box: these are always on us. Contact us with your order number, and photos if you can; we'll send a replacement or refund you in full, including return postage where a return is needed.
Common questions
Can I order without creating an account?
Yes. You can check out as a guest with just your email and shipping address. An account adds order history, saved addresses, easy returns and faster reordering, and takes seconds to create.
Can I change or cancel an order after placing it?
If the order hasn't shipped yet, contact us as soon as you can and we'll try to stop or change it. Once it has shipped we can't recall it, but you can return it after it arrives.
Do I get a VAT invoice?
Yes, automatically. Once your order is paid, a VAT invoice is emailed to you. You can also open it any time from the order itself.
What happens after I place an order?
You get an order confirmation by email right away. Most orders leave the warehouse within a day or two, and you get a tracking number as soon as yours ships.
An item arrived damaged or is missing. What now?
Contact us with your order number and a photo if you can. Damaged, faulty or missing items are always covered: we send a replacement or refund you in full, including any return postage.
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