Terms & conditions
The terms you agree to when you browse and buy from Compel Group.
1. Who we are
www.compelgroup.co.uk is operated under the trading name Compel Group by SIA Behind, a company registered in Latvia (Sabiedrība ar ierobežotu atbildību (SIA)), registration number 40203718836, Komercreģistrs (Latvia), with its registered address at Brivibas gatve 432 k-2 - 57, Riga, LV-1024, Latvia. EU VAT number LV40203718836. You can reach us at support@compelgroup.co.uk.
2. Orders and acceptance
When you place an order you make an offer to buy. Your order is accepted, and a contract formed, when we send confirmation that your items have been dispatched. We may decline or cancel an order - for example if an item is out of stock, mispriced, or we cannot verify payment - and will refund anything already paid.
3. Prices, VAT and payment
Prices are shown in GBP including VAT of 21% by default; the header lets you view prices excluding VAT and switch the display and payment currency to USD or EUR. You are charged in the currency you select. VAT is itemised at checkout and on your invoice. Payment is taken securely through Stripe at the time of purchase, except for approved Pro accounts using NET-30 terms. We do not store full card details.
4. Delivery
Goods ship to you from our international fulfilment partner, outside the UK and the EU. Shipping costs and estimated delivery times are shown at checkout and set out on our Delivery page. Delivery estimates are not guarantees and customs can add time on international orders. UK and Isle of Man orders with goods worth more than £135, and EU orders, are charged import VAT and any customs duty on arrival, which you pay to the carrier; checkout tells you when this applies. Risk passes to you on delivery.
5. Returns and refunds
If you are a consumer, you can cancel your order for any reason within 14 days of receiving the goods, including sale and discounted items. We refund everything you paid, including the standard delivery charge if you cancel the whole order, within 14 days of receiving the goods back or your proof of sending them. You pay the cost of returning the goods unless they are faulty or not as described. Faulty, damaged or incorrect items are always covered. How to cancel, the model cancellation form and the legal exceptions are on our Returns & cancellation page. Nothing in these terms affects your statutory consumer rights.
6. Pro membership
Pro accounts are subject to approval and provide member pricing, priority handling and, where approved, NET-30 payment terms. Membership terms are described on the Compel Pro page.
7. Product information
We work hard to describe products accurately, but specifications, images and packaging can change. Minor variations do not entitle you to a refund unless the item is materially not as described. Always check that a product is suitable for your intended use, and follow the manufacturer's safety guidance.
8. Our liability
We are responsible for foreseeable loss caused by us breaking these terms, but we are not liable for business losses, or for loss that was not foreseeable. Nothing here limits liability for death or personal injury caused by our negligence, fraud, or anything that cannot be limited by law.
9. Governing law
These terms are governed by the laws of Latvia, and disputes are subject to the Latvian courts. If you are a consumer, you keep the benefit of any mandatory protections of the country where you live.
10. Changes to these terms
We may update these terms from time to time. The version that applies to your order is the one published when you place it. Questions? Email support@compelgroup.co.uk.