Your account
Creating an account, signing in, passwords, addresses, and everything your account unlocks.
Ready in seconds
Sign up with email and password and you are in immediately. No confirmation link to wait for.
Easy password reset
One click on the sign-in page emails you a reset link. Back in within a minute.
Everything in one place
Orders, tracking, invoices, returns, addresses and subscriptions, all under your account.
Creating an account
Go to the sign-up page, enter your email and a password, and you're in straight away; there's no confirmation link to wait for. You can also create an account during checkout without losing your cart.
You don't need one to buy: guest checkout works fine. An account is worth it if you order more than once, since it keeps your history, addresses and invoices together and makes returns a one-click job.
Signing in and passwords
Sign in from the sign-in page or the account icon in the header. Forgotten your password? Use the reset link and we'll email you a link to choose a new one. If the email doesn't show up within a few minutes, check your spam folder, then contact us and we'll sort it out.
Orders, addresses and details
The Orders page in your account shows every order with its current status and tracking. Open any order to download the VAT invoice or start a return.
Profile holds your name, email and password. Addresses keeps your saved shipping addresses so checkout is two clicks next time. Changes apply to future orders only.
Subscriptions and Pro membership
Your account is also home to Subscribe & Save, where you can skip a delivery, change frequency or cancel any time, and to Compel Pro for member pricing and NET-30 terms if you buy for a business.
Common questions
Do I need an account to order?
No. Guest checkout works with just your email and address. An account adds order history, saved addresses, easy returns, Subscribe & Save and Pro membership, and takes seconds to set up.
How do I create an account?
Sign up with your email and a password and you are in straight away. There is no confirmation link to wait for; you can even create the account mid-checkout without losing your cart.
I forgot my password. How do I reset it?
Use the "Forgot password" link on the sign-in page. We email you a reset link; follow it and choose a new password. If the email does not arrive within a few minutes, check spam or contact us.
Where do I see my orders and start a return?
The Orders page in your account lists every order with its status and tracking. Open an order to download the VAT invoice or start a return.
How do I change my details or addresses?
Profile and Addresses in your account cover your name, email, password and saved shipping addresses. Changes apply to future orders, not ones already placed.
Related topics
Still need help?
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